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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q37-Q42):

NEW QUESTION # 37
What are the most common ways to create problems? (Choose two.)

A. Using the Create Problem Virtual Agent Conversation.
B. Manually using the Create New module.
C. Using a third-party integration.
D. Using the Create Problem UI action on an incident.
E. Manually using the Problems related list on a change.

Answer: B,D

NEW QUESTION # 38
Which of the following is considered a best practice for managing the Valid To date for Knowledge articles?

A. Determine the Valid To timeframe of your articles based upon the type of article and volatility of information in the article
B. Leave the Valid To dates to the default value of 2020-01-01
C. Do not set Valid To dates for Knowledge Articles
D. Allow the authors of Articles to set the Valid To date of each individual Article

Answer: A

Explanation:
Explanation
The default value for this field is set in the Dictionary to 2020-01-01. Users may manually select a new date when editing articles. However, this approach does not promote consistency for effective article management.
Consider setting the Valid to date as part of the publish Knowledge function in the KBWorkflow Script Include. If the Valid to date depends on the type of article (e.g. Policy or Support article), a copy of the Publishing workflow may be created with a branch for each article type/ category. (Since categories may be different for each Knowledge Base, this would not be appropriate to include in the Script Include logic.)

NEW QUESTION # 39
Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

A. Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.
B. Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.
C. Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.
D. In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.

Answer: A

Explanation:
Categorization was available in Legacy Knowledge but it was just 2-levels organization structure with Topic and Category and a single taxonomy shared by all articles. However, in Knowledge v3, there are multi levels of categorizations and each knowledge base has its own taxonomy.

NEW QUESTION # 40
Which of the following statements is true regarding the permission that a user of itil role has?

A. Users with itil role can update any incident except closed incidents.
B. Users with itil role can update any incident.
C. Users with itil role can only update incident created by them.
D. Users with itil role can update any incident except closed and resolved incidents.

Answer: A

NEW QUESTION # 41
A company represents their customers as Accounts that have an External ID field called Customer_Number__c. They have a custom Order (Order__c) object, with a Lookup to Account, to represent Orders that are placed in their external order management system (OMS). When an order is fulfilled in the OMS, a REST call to Salesforce should be made that creates an Order record in Salesforce and relates it to the proper Account.
What is the optimal way to implement this?

A. Perform a REST GET on the Account and a REST POST to update the Order__c with the Account's record ID.
B. Perform a REST PATCH to upsert the Order__c and specify the Account's Customer_Number__c in it.
C. Perform a REST GET on the Account and a REST PATCH to upsert the Order__c with the Account's record ID.
D. Perform a REST POST to update the Order__c and specify the Account's Customer_Number__c in it.

Answer: B

NEW QUESTION # 42
......

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ServiceNow CIS-ITSM Reliable Exam Testking - CIS-ITSM Valid Test Duration

CIS-ITSM Valid Test Duration | New CIS-ITSM Practice Materials

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q37-Q42):

2025 CIS-ITSM Reliable Exam Testking | The Best Certified Implementation Specialist - IT Service Management 100% Free Valid Test Duration

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