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IFMA CFM Exam Syllabus Topics:

Topic	Details
Topic 1	Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.
Topic 2	Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.
Topic 3	Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
Topic 4	Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.
Topic 5	Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.
Topic 6	Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.
Topic 7	Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.
Topic 8	Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.

IFMA Certified Facility Manager Sample Questions (Q135-Q140):

NEW QUESTION # 135
During the construction phase of a project you are managing, the customer wishes to add to the project scope.
You think that the cost of the change is 25% greater than your contingency. What steps will you take?

A. Tell the customer you may be able to accommodate their request if the contingency budget is not used for other issues. Try to cut other scope items or create savings in other parts of the project to fully fund this request.
B. Get an estimate from the contractor for a change order. Also, review the impact this will have on the entire project's cost, schedule, quality, and risks. Present these findings to the customer along with the request for additional funds.
C. Immediately agree to add the work to your project scope without getting an estimate from the contractor to determine the additional cost. You and the contractor can work out the differences as you go along.
D. Tell the customer that their request is out of scope and cannot be accommodated. The project does not have the funds for this additional work. Explain how this request impacts schedules delaying work and adding significantly to time as well as cost.

Answer: B

Explanation:
Thebest practice in project managementis to:
* Obtain a change order estimateto assess cost and feasibility.
* Analyze the impacton cost, schedule, and quality.
* Present findings to stakeholdersand secure additional funding.
Ignoring proper estimation (D) can lead tobudget overruns. Rejecting the request outright (C) may harm client relations. Trying to cut other scope items (B)without formal analysisriskscompromising project quality.

NEW QUESTION # 136
What is the purpose of a punch-list (defects list) walk-through in construction?

A. To ensure that the construction site is free from debris
B. To identify items that do not conform to contract documents that the contractor must complete prior to final payment
C. To walk through the construction project with the contractor and discover what needs to be completed

Answer: B

Explanation:
A punch-list walk-through (Option A) is conducted to identify deficiencies that the contractor must correct before the final payment is released.
Why Option A is Correct?
* The punch list documents defects, unfinished work, and any items that do not meet contract specifications.
* Contractors must address these issues before the facility manager or owner approves the project for final acceptance.
* IFMA's Project Management Core Competency emphasizes quality control during construction closeout to ensure compliance with project requirements.
Why Other Options Are Incorrect?
* Option B (Ensure the construction site is free from debris): Site cleanliness is important but is not the primary purpose of a punch-list walk-through.
* Option C (Walk through the project to discover what needs to be completed): This is part of general project inspections, but a punch-list walk-through is a formal process focused on contract compliance.

NEW QUESTION # 137
What is the relationship between position power and personal influence?

A. Personal influence and position power come from different sources
B. Position power alone is sufficient for effective leadership
C. Position power can create personal influence
D. Personal influence cannot be attained without first having a position of power

Answer: A

Explanation:
Position power and personal influence are distinct concepts that originate from different sources:
* Position Powerrefers to authority derived from a formal role or title within an organization (e.g., facility manager, director, or executive). It allows individuals to make decisions,allocate resources, and enforce policies.
* Personal Influencestems from an individual's expertise, communication skills, emotional intelligence, and ability to inspire and motivate others. It is not dependent on rank but on relationships and credibility.
While position power can enhance personal influence, it does not guarantee it. Conversely, personal influence can exist without formal authority, as seen in subject matter experts or influential team members. Effective facility managers leverage both to drive strategic initiatives and foster a positive work culture.

NEW QUESTION # 138
The Facilities Management Department manages several service agreements related to environmental stewardship. When reviewing these service level agreements (SLAs), what should the Facility Manager consider?

A. How to calculate maintenance and utility costs.
B. Best practices relevant to environmental stewardship.
C. How to negotiate the regulatory requirements to meet the customer's requirements.

Answer: B

Explanation:
The best practice for reviewing SLAs in environmental stewardship-related services is to ensure that they align with industry best practices (Option A).
Why Option A is Correct?
* SLAs should incorporate sustainability-focused best practices to ensure energy efficiency, waste management, and eco-friendly operations.
* Benchmarking against environmental standards (such as LEED, ISO 14001, or WELL Building Standard) ensures compliance with sustainability goals.
* IFMA's Environmental Stewardship & Sustainability competency highlights the importance of best practices in sustainability-focused FM operations.
Why Other Options Are Incorrect?
* Option B (How to negotiate the regulatory requirements): Compliance is important, but SLAs should be based on best practices, not just regulatory minimums.
* Option C (How to calculate maintenance and utility costs): Cost calculation is part of financial planning, but sustainability SLAs focus on best practices, not just financials.

NEW QUESTION # 139
What is a short-term projection of all income and expenses during a given period (usually one year)?

A. Fixed/variable budgeting
B. Capital budget
C. Combined budgeting
D. Operational budget

Answer: D

Explanation:
Anoperational budget (C)is ashort-term financial plan covering income and expenses for one fiscal year.
* It includesday-to-day operating costs, such as maintenance, utilities, and salaries.
* Why not other options?
* (A) Combined budgetingintegrates multiple budgeting methods but is not specifically short-term.
* (B) Fixed/variable budgetingcategorizes costs rather than providing a full financial projection.
* (D) Capital budgetsfocus on long-term investments and major asset purchases.

NEW QUESTION # 140
......

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IFMA Certified Facility Manager Sample Questions (Q135-Q140):

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