ITIL Study Materials & ITIL Exam Braindumps & ITIL Dumps Torrent

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EXIN ITIL Foundation (V4) Sample Questions (Q151-Q156):

NEW QUESTION # 151
Which term describes if a service is fit for use?

A. Availability
B. Serviceability
C. Warranty
D. Utility

Answer: C

NEW QUESTION # 152
Where should all master copies of controlled software and documentation be stored?

A. In the definitive production library
B. In the definitive media library
C. In the definitive capacity library
D. In the definitive security library

Answer: B

NEW QUESTION # 153
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?

A. People, products, perspective, partners
B. People, process, partners, performance
C. People, process, products, partners
D. Performance, process, products, problems

Answer: C

NEW QUESTION # 154
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A. As a change request
B. As a service request
C. As an event
D. As a problem

Answer: D

NEW QUESTION # 155
Which of the following is the BEST description of a Centralized Service Desk?

A. There is a single desk in one location serving the whole organization
B. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
C. The desk is co-located within or physically close to the user community it serves
D. The desk provides 24 hour global support

Answer: A

NEW QUESTION # 156
......

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ITIL Study Materials & ITIL Exam Braindumps & ITIL Dumps Torrent

ITIL Mock Exams & Exam ITIL Review

EXIN ITIL Foundation (V4) Sample Questions (Q151-Q156):

Reliable ITIL exam dumps provide you wonderful study guide - ActualCollection

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